Privacy Policy

1. Introduction

Kapolei Insulation ("we," "our," or "us") operates the website at kapoleiinsulation.com. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, and what rights you have regarding it.

By using our website or submitting your information through our contact form, you agree to the practices described in this policy. If you have questions, contact us at contact@kapoleiinsulation.com.

2. Information We Collect

We collect information in two ways:

Information You Provide

When you fill out our contact or estimate request form, or contact us by phone or email, you may provide your name, phone number, email address, service address, and details about your project. We only use this information to respond to your inquiry and schedule services.

Information Collected Automatically

When you visit our website, we may automatically collect standard web analytics data such as your IP address, browser type, pages visited, time spent on pages, and the referring website. This data is collected through analytics tools (such as Google Analytics) and is used only in aggregate to understand how visitors use our site. We do not use this data to identify individual users.

3. Cookies

Our website may use cookies - small text files placed on your device by your browser. Cookies help our analytics tools function properly. We do not use cookies to track you across other websites or to serve targeted advertising.

You can disable cookies in your browser settings. Some features of our website may not function correctly if cookies are disabled, but your ability to contact us or view our content will not be affected.

4. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests, calls, and emails
• Schedule on-site visits and service appointments
• Communicate with you about your project before, during, and after the job
• Improve our website and understand how visitors find and use it
• Comply with legal obligations when required

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not send unsolicited commercial emails or text messages.

5. Third-Party Services

We use a small number of third-party tools to operate our website and handle contact form submissions. These include:

• Tally (tally.so) - Our contact and estimate request form is powered by Tally. Information you submit through the form is processed by Tally and delivered to us. Tally has its own privacy policy available at tally.so.
• Google Analytics - We use Google Analytics to understand website traffic. Google Analytics collects anonymized usage data. You can opt out using the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.
• Google Maps - Our website embeds a Google Maps iframe to display our office location. Google may collect data when you interact with the map.

6. Data Retention

We retain contact information and project records for as long as reasonably necessary to serve you, maintain business records, and meet any legal obligations. If you request that we delete your information, we will do so unless we are required by law to retain it.

Analytics data collected through Google Analytics is retained according to the retention settings we have configured in that platform, and is not linked to any personal identifiers.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your personal information, subject to any legal obligations
• Opt out of any future communications from us at any time

To exercise any of these rights, contact us at contact@kapoleiinsulation.com or call us at (808) 556-0435. We will respond within a reasonable time.

8. Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

9. Security

We take reasonable steps to protect the information you share with us. Our website is served over HTTPS, and we limit access to your contact information to staff members who need it to serve you. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us: